ReebeloCare is a service that extends the 12 Months Warranty for an additional year and provides repair services for damages from handling such as drops and cracks during normal use

General exclusions

• General wear-and-tear or cosmetic damages that do not affect the functionality of the Goods
• Damages arising out of your negligence or misuse including the use of refurbished goods that are not guaranteed to be water resistant in locations that exposes the Goods to water or liquid damage such as at the beach or in the swimming pool
• Loss, deletion or corruption of any data stored on the Goods; and
• Lost or stolen Goods including any damage arising from the event
• Goods for which the IMEI or Serial Number is no longer recognizable or retrievable due to damage
• Goods that have been opened or repaired that are not authorized by Reebelo.
• Goods that are damaged during shipment to and from your location. 
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Plan purchased before 27 February 2023

• Service fees:
  
  • $99 for Goods purchased below $500
  • $199 for Goods purchased between $501 – $1200
  • $249 for Goods purchased more than $1200
    

How does it work?

We encourage you to file a claim through your Reebelo’s account within 30 days of the incident or issues observed. You must provide pictures of the device, including one that clearly displays the IMEI (for smartphones) and Serial Number (non-smartphones) on the product for the purpose of verification.
Once a claim is submitted, a dedicated Reebelo claims manager will review and determine the fastest resolution available.

Your ReebeloCare plan will expire after 24 months from the purchase date OR; when the total repair cost reaches the Goods purchase price OR; when a replacement Good is provided to you OR; when a refund is issued, whichever occurs first. 

Refer to Reebelo for full T&C